Privacy Policy

Introduction

This Privacy Policy applies to all information collected through our website (aigloblemfg.com), email correspondence, WhatsApp/phone communication, contact and quote request forms, and any other interaction you have with AI Global Manufacturing in a business-to-business (B2B) capacity.

We are a B2B manufacturing company. As such, the personal information we typically collect relates to the business representatives, employees, or contacts of the companies we work with, rather than individual consumers.

Information We Collect

We collect the following categories of information:

We collect this information directly from you (e.g. when you fill out a quote request form), automatically through your use of our website (e.g. via cookies and analytics tools), and occasionally from third parties such as trade directories or referral partners.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for products and services
• Process, produce, and fulfill orders, including shipping and customs documentation
• Communicate with you regarding your account, orders, or ongoing projects
• Improve our website, products, and customer service based on usage patterns and feedback
• Send relevant updates, such as new product categories or changes to our services (you may opt out at any time)
• Comply with legal, tax, customs, and regulatory obligations
• Detect, investigate, and prevent fraudulent or unauthorized activity

Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers who support our operations, such as freight forwarders, customs brokers, payment processors, and IT/hosting providers, under appropriate confidentiality obligations.
• Logistics & customs authorities as necessary to complete international shipping and import/export documentation.
• Professional advisors such as accountants, auditors, or legal counsel, where necessary for business operations.
• Regulatory or governmental authorities where required by applicable law, court order, or to protect our legal rights.
• A successor entity in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze site traffic. These may include:

• Essential cookies – required for core website functionality (e.g. form submission, navigation).
• Analytics cookies – help us understand how visitors use our site (e.g. Google Analytics or similar tools).
• Marketing cookies – used to measure the effectiveness of advertising campaigns, where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including ongoing business relationships, legal/tax record-keeping requirements (such as export documentation), and dispute resolution. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes restricted access to client data, secure file transfer for design assets, and the use of reputable, secure hosting infrastructure.

International Data Transfers

As an international B2B manufacturer serving clients across 80+ countries, your information may be transferred to, stored, and processed in countries other than your own, including countries where our production facilities, offices, or service providers are located. Where required by applicable law, we take steps to ensure such transfers are subject to appropriate safeguards.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal/contractual retention requirements
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent (e.g. marketing communications)
• Request a copy of your data in a portable format, where applicable

To exercise any of these rights, please contact us using the details in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are intended for business use by adults representing companies and organizations. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Material changes affecting active clients may also be communicated via email.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

• Email: contact@aigloblemfg.com
• Phone: +92 304 8818810
• Mailing Address: Sialkot, Punjab, Pakistan — 51310