Frequently Asked
Questions

Yes, absolutely. We strongly recommend ordering a sample first. Sample production takes 5–7 business days, and sample costs (including shipping) are typically credited back to your order if you proceed to bulk production with us.

Yes. As long as the total order meets our overall MOQ, you're free to mix sizes and colors within a style. Mixing multiple distinct styles in one order may require the MOQ to be met per style — your account manager will confirm exact breakdowns for your specific order.

Yes — many of our clients work with us on a seasonal or recurring basis. We can set up standing specifications and pricing agreements so reorders move faster, with priority production slots for long-term partners.

Sample production takes 5–7 business days. Bulk production is typically 14–21 business days depending on quantity, fabric availability, and customization complexity. Express production slots are available for urgent orders at an additional fee.

Yes, fully. We offer:

• Custom woven labels & neck tags
• Heat transfer and printed tags
• Embossed leather patches
• Custom hang tags & printed packaging
• Branded poly bags and shipping cartons

We support all major decoration methods including Sublimation, Direct-to-Garment (DTG), Screen Printing, Embroidery, Heat Transfer Vinyl, Puff Print, Foil Print, Discharge Print, and Rhinestone application. Our design team will recommend the most durable method based on your fabric and design.

Yes. You're welcome to send complete tech packs, pattern files, or even reference samples. If you don't have a finished tech pack, our in-house design team can develop one from your sketches, mood boards, or verbal brief at no extra charge for standard styles.

We work with a wide range of materials including cotton, cotton-poly blends, performance polyester (moisture-wicking), fleece, French terry, genuine and synthetic leather, denim, and technical/compression fabrics. If you have a specific GSM or fabric composition in mind, share it with us and we'll source or match it.

We ship to 80+ countries worldwide. Our logistics team handles all export documentation including Commercial Invoice, Packing List, Bill of Lading/Air Waybill, and Certificate of Origin. We work with all major freight forwarders and offer both DDP (Delivered Duty Paid) and FOB pricing structures.

For samples and small orders, we use express couriers (DHL, FedEx, UPS) with 3–7 day delivery. For bulk orders, we offer air freight (faster, higher cost) and sea freight (cost-effective for large volumes, 25–40 days transit depending on destination port).

Yes. Once your order ships, you'll receive a tracking number along with carrier details. For sea freight shipments, we also provide container tracking and estimated port arrival updates throughout transit.

This depends on the shipping terms agreed upon. Under FOB terms, the buyer is responsible for duties and taxes upon arrival. Under DDP terms, these costs are included in our quoted price. We'll clarify which applies before confirming your order.

AI Global holds ISO 9001:2015 (Quality Management), OEKO-TEX Standard 100 (chemical safety), GOTS (Global Organic Textile Standard), WRAP (ethical manufacturing), and SA8000 (Social Accountability) certifications. All certification documents are available upon request for due diligence and compliance purposes.

Every order goes through a 3-stage quality control process: in-line inspection during cutting and sewing, mid-production checks during finishing/decoration, and a final pre-shipment inspection covering measurements, stitching, print/embroidery accuracy, and packaging. We can also arrange third-party inspection (e.g. SGS, Intertek) upon request.

Our defect rate is consistently under 2% thanks to our QC process, but if any units arrive defective, notify us within 7 days of delivery with photos/video evidence. We will replace, credit, or refund the affected units according to the terms outlined in your order agreement.

We accept bank wire transfer (T/T), PayPal for smaller transactions, and Letter of Credit (L/C) for larger international orders. Specific available methods may vary by order size and destination country — your account manager will confirm options for your order.

For most orders, we require a 30–50% deposit to begin production, with the remaining balance due before shipment or upon presentation of shipping documents. Long-term clients with an established history may qualify for adjusted payment terms.

Pricing depends on fabric choice, garment complexity, decoration method, and order quantity — larger volumes generally unlock lower per-unit pricing. Submit your specifications through our quote form for an itemized, transparent quotation within 24 hours.

No. Every quotation we provide is itemized and includes unit cost, customization fees, and shipping (when using DDP terms). Any optional add-ons (e.g. rush production, third-party inspection) are clearly flagged and require your approval before being added to an order.

Yes. Every client is assigned a dedicated account manager who oversees your order from quote to delivery, available via email, WhatsApp, and scheduled video calls in your time zone.

Yes. We routinely sign Non-Disclosure Agreements (NDAs) to protect your designs and brand identity, especially for clients launching new or unreleased product lines. Just request one when starting your project.

Yes, both options are available. In-person visits can be arranged with advance notice, and we also offer live virtual factory tours via video call so you can see your production process in real time, wherever you are.